Your Opinion Counts

CD Team would like to thank all of you who took part in our survey.

The winner of the £20 Amazon Voucher has been contacted.

100% of you were either very satisfied or satisfied that:

• your enquiry was dealt with in a timely, professional and friendly manner
• your account manager was knowledgeable and helpful
• your order was well managed throughout and delivered on time
• our range of products and services met your requirements

99% of you were either very satisfied or satisfied that:

• the speed and condition in which your product was delivered met your expectations
• our technical support team was knowlegeable and responsive (when contacted)
• that every team member showed an interest in you and treated you as a valued customer

100% of you would recommend us and 96.4% would use us again

However, only 60% of you use our website
We hope this is because you think we're a lovely bunch of knowlegeable people and prefer picking up the phone and contacting us directly for information. However, we really do make every effort to ensure our website shows the most up to date news items, product information and downloads and we want it to be a useful resource for you. Therefore, our main priority for the following year is to make our website even more informative and beneficial to you, our customers. We will be working on the site design, navigation and usability in order to attract more of you to the site and keep you returning.

Any suggestions on how we could improve the website or any other aspects of our business in order to better our service to you are greatly appreciated.

Optional Survey Comments included:

"In all dealings with CD Team, I am always left with the impression of a professional, well organised company, with a courteous and knowledgeable team."

"You are always efficient and communicate well, which makes my job that bit easier since I know I can rely on you."

You don't have to wait until our next survey to make a difference... you can add a comment about your account manager or the products and services you receive from CD Team any time, just click here »

 

Thank you for your continued business and support

CD Team has been awarded ISO 14001 certification. This certification has only been achieved by less than 1% of UK businesses and this prestigious award is supported by the Government and recognised worldwide. Nigel Griffiths, who undertook the assessment for QMS Quality Management Systems, paid particular tribute to "the investment in people and training that enables CD Team to provide an efficient and environmentally friendly service to their customers".